For a long time I thought it was about kennis ging.
If people only understood how things worked, they'd act differently of their own accord. I was convinced of that for years.
I could explain something carefully, share research, see everyone agreeing. And still, the next day, the same decisions came back. The same reflexes. The same silences.
Not because people hadn't understood. Knowing what could be better is something else than doing it when the pressure rises, when a conversation gets hard, or when a familiar way of working is up for debate.
That changed my own work. I became less interested in what people can recap after a session. I want to know what they do differently when it actually matters.
Knowing what could be better doesn't change anything yet.












